Question 1

Do you offer a buyback option for your products?

Accepted Answer

Yes, we have a buyback program in place. Please contact our customer support for more details on how to initiate a buyback request.

Question 2

How does the buyback program work?

Accepted Answer

Our buyback program allows you to return your purchased product to us within a specified period in exchange for a predetermined value. Please refer to our Buyback Policy for complete information.

Question 3

How do I place an order?

Accepted Answer

Ordering is simple! Browse our website, select the desired product, choose the quantity, and click the Add to Cart or Buy Now button. Follow the prompts to complete the checkout process.

Question 4

Can I make changes to my order after it has been placed?

Accepted Answer

Once an order is submitted, changes may not be possible. However, please contact our customer support immediately, and we will do our best to accommodate any necessary modifications.

Question 5

What payment methods do you accept?

Accepted Answer

We accept various secure payment methods, including major credit cards, debit cards, and online payment platforms. Select your preferred payment option during the checkout process.

Question 6

Is my personal information secure during the ordering process?

Accepted Answer

Yes, we prioritize the security of your personal information. We implement industry-standard encryption and security measures to protect your data and ensure a safe ordering experience.

Question 7

Can I track the status of my order?

Accepted Answer

Yes, you will receive an order confirmation email with a tracking number once your order is shipped. You can use this tracking number to monitor the status of your shipment.

Question 8

How does your Money-Back Guarantee work?

Accepted Answer

If you're not satisfied with your purchase, you can return the item within 3 to 7 days of receipt for a full refund. Please review our Returns Policy for complete details on the return process.

Question 9

What items are eligible for the Money-Back Guarantee?

Accepted Answer

Most items are eligible for our Money-Back Guarantee. However, certain restrictions may apply to specific products, such as perishable goods or personalized items. Refer to our Returns Policy or contact our customer support for item-specific eligibility.

Question 10

Is there a time limit to request a refund under the Money-Back Guarantee?

Accepted Answer

Yes, we require returns to be initiated within 3 to 7 days of receiving the item. Please ensure that the item is in its original condition with all accompanying accessories and packaging to qualify for a refund.

Question 11

Do the prices and promotions differ between the website and marketplaces?

Accepted Answer

Prices and promotions may vary slightly between our website and marketplaces due to different fee structures and promotional campaigns. We strive to offer competitive pricing across all platforms.

Question 12

Are there any additional benefits or advantages of purchasing from the website directly?

Accepted Answer

Purchasing from our website directly may offer certain advantages, such as exclusive discounts, loyalty programs, or access to limited edition products. Check our website for any ongoing promotions or special offers.

Question 13

What is not covered under the 30-day warranty?

Accepted Answer

The warranty does not cover damages caused by misuse, accidents, or unauthorized repairs. It also does not cover normal wear and tear or damages resulting from improper handling or storage.

Question 14

What are the steps for returning a product under warranty?

Accepted Answer

To return a product under warranty, contact our customer support for a return authorization. Once approved, follow the provided instructions for packaging and shipping the item back to us.

Question 15

How long does the warranty repair or replacement process take?

Accepted Answer

We strive to resolve warranty claims promptly. The duration may vary depending on the nature of the issue and product availability. Our customer support team will keep you updated on the progress.

Question 16

Is free shipping available for all orders?

Accepted Answer

Free shipping is available for orders above 10k. For orders below this threshold, standard shipping charges will apply. Refer to our Shipping Policy for detailed information.

Question 17

Are there any restrictions on the weight or size of the order for free shipping?

Accepted Answer

Free shipping applies to orders above 10k without specific weight or size restrictions. However, in some cases, oversized or exceptionally heavy items may incur additional shipping charges. Contact our customer support for clarification on such items.

Question 18

Can I customize the branding on the plates?

Accepted Answer

Yes! We offer customizable branding options for orders above 3k quantities. You can choose the name or logo you want to be printed on the plates.

Question 19

How do I provide the customization details for my order?

Accepted Answer

Once you place the order, our customer support team will reach out to you to collect the necessary customization details, such as the preferred name or logo. We will work closely with you to ensure your branding requirements are met.

Question 20

Are there any additional costs for customization?

Accepted Answer

Depending on the complexity and size of the customization, there may be additional costs involved. Our customer support team will provide you with a detailed quote for the customization services.

Question 21

Can I see a sample of the customized plates before placing a large order?

Accepted Answer

Yes, we can provide a sample of the customized plates for your approval before proceeding with the full production of your order. This ensures that you are satisfied with the final result.

Question 22

Are all products available on both the website and marketplaces?

Accepted Answer

Most of our products are available on both our website and various marketplaces. However, there may be certain exclusions or variations. Please check the specific product listings for availability details.

Question 23

What does the 30-day warranty cover?

Accepted Answer

Our 30-day warranty covers manufacturing defects and malfunctions that occur within 30 days of the purchase date. It ensures that the product meets the specified quality standards.

Question 24

How do I claim the warranty for a product?

Accepted Answer

To claim the warranty, please contact our customer support within 30 days of the purchase. Provide details about the issue, and our team will guide you through the warranty claim process.

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